FAQs
Frequently Asked Questions (FAQ)
Shipping
Are there any shipping charges? No. We offer Free Shipping on all orders worldwide. At Elingtonn, the price you see is the price you pay—no hidden fees at checkout.
Which courier companies do you use? We partner with trusted global carriers like DHL, FedEx, and UPS to ensure your items are handled with care and delivered promptly.
Where is my order? How can I track it? Once your order has been processed and shipped, you will receive a tracking number via email. You can also track your order by logging into your account or emailing contact@elingtonn.com with your order number.
How do I change my shipping address? If you need to update your address, please contact us within 24 hours of placing your order at contact@elingtonn.com. Because we prioritize fast processing, we cannot change the address once the package has been dispatched.
I haven’t received my order yet. What should I do? If your estimated delivery date has passed, please contact our support team at contact@elingtonn.com. Please ensure your address was entered correctly, as we cannot be responsible for lost items due to incorrect shipping details provided at checkout.
Products & Quality
What makes Elingtonn products different? Our collection is curated for high-end quality and lasting impact. We focus on premium materials, detailed craftsmanship, and rigorous quality control to ensure you receive a product that meets our elite standards.
How do I find my correct size? To ensure a precise fit, we provide a detailed size chart on every product page. If you are between sizes, we generally recommend sizing up for better comfort and the option for local adjustments.
Are the products ready to ship? Yes, all items listed as "In Stock" are ready to ship. We perform a thorough quality check on every item before it leaves our facility.
Payments
What payment methods do you accept? We accept all major Credit/Debit Cards, PayPal, and Apple Pay. All transactions are processed through secure, encrypted gateways.
Is my payment information safe? Absolutely. We use SSL encryption technology to protect your data. Elingtonn does not store your credit card details on our servers.
Returns & Refunds
What is your return policy? We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of delivery. The item must be in its original condition, unworn, and with all tags attached.
My item arrived damaged. What should I do? We take great pride in our quality, but if an item arrives defective, please email photos to contact@elingtonn.com immediately. We will arrange a replacement or a full refund right away.
How do I start a return? To begin a return, simply email us at contact@elingtonn.com with your order number and the reason for the return. Our team will provide you with specific return instructions.
Contact Us
How can I get in touch? Our customer concierge team is here to help you with any questions or concerns.
Email: contact@elingtonn.com
Response Time: We typically respond to all inquiries within 24–48 hours.