Refund policy

Return & Refund Policy

At Elingtonn, we never compromise on quality or customer satisfaction. We want you to be completely satisfied with your purchase, which is why we offer a straightforward return and exchange process for our standard collection.

1. Standard Returns & Exchanges

We happily accept returns or exchanges on standard items within 30 days of delivery.

  • To Start a Return: Please contact us at contact@elingtonn.com.

  • Response Time: Our team will respond within 24 hours with specific instructions.

  • Processing Time: Return requests are processed within 7–10 working days after we receive your email.

2. Conditions for Return

Every Elingtonn product undergoes strict quality checks before shipping. To be eligible for a return, items must meet the following requirements:

  • Condition: Items must be unworn, unwashed, and in their original condition.

  • Tags & Packaging: All original tags and protective seals must be attached and intact.

  • Cleanliness: Items showing signs of wear, scents (such as perfume or smoke), stains, or alterations will not be accepted.

  • Verification: You may be asked to share clear photos or videos of the product to help our team verify its condition.

3. Customized & Special Orders

Customized or specially tailored items cannot be returned or exchanged. Each custom piece is crafted specifically based on your unique preferences or measurements. Since these items are uniquely made for you, they cannot be resold. We appreciate your understanding in helping us reduce waste and maintain the exclusivity of our custom designs.

4. Shipping & Costs

  • Return Shipping: The cost of return shipping is borne by the customer and may vary depending on your location.

  • Tracked Shipping: We recommend using a tracked shipping service to ensure your return reaches us safely. Elingtonn is not responsible for returns lost in transit.

  • Inspection: Shipping costs for any items sent back for physical inspection are paid by the customer.

5. Fit & Adjustment Support

If you are facing any minor fit or sizing issues, our team is here to help. Simply email us at contact@elingtonn.com with details. While we do not perform alterations ourselves, we can provide expert advice on how the item should fit or how it might be adjusted locally.

6. How to Return an Item

  1. Request: Send a return request to contact@elingtonn.com.

  2. Instruction: Our team will provide you with specific shipping instructions within 24 hours.

  3. Pack: Pack the item securely (original packaging is preferred to protect the materials).

  4. Ship: Send the item back using a tracked service as instructed.

Feedback & Support

Your feedback means the world to us. If something didn’t meet your expectations or if you have questions regarding your order, please reach out.

Email: contact@elingtonn.com